Vietnam's banking industry is struggling to meet its online consumer lending targets by 2025 due to the absence of an independent national credit scoring system, experts said. Under Decision 810/QD-NHNN issued in 2021, the State Bank of Vietnam aims for at least 50% of small retail and consumer loan decisions to be made digitally by 2025. However, after three years, progress has been slow, according to Pham Anh Tuan, Director of the SBV’s Payment Department. Banks currently have credit scoring systems only for existing customers, leaving others without scores, noted banking expert Dr. Nguyen Tri Hieu. This limitation hinders the growth of online lending. Efforts to authenticate customer information via chip-based ID cards and VNeID accounts are ongoing, but challenges remain.